The Lifetime Warranty

WARRANTY TERMS AND CONDITIONS - All Rights Reserved

Premium Padel Courts by PADEL1969

1. COMPREHENSIVE WARRANTY PROGRAMME

PADEL1969 is committed to delivering exceptional quality and durability in every premium padel court we manufacture. Our comprehensive warranty programme reflects our confidence in the superior craftsmanship and materials used in our products. This warranty covers manufacturing defects across all major components of your padel court installation.

2. WARRANTY COVERAGE OVERVIEW

Our warranty programme provides extensive protection against manufacturing defects for the following components:

2.1 Steel Structure – 10 Years

The steel structure, being the foundational framework of your padel court, is covered by a comprehensive 10-year warranty against manufacturing defects. This includes:

Main structural frame and support beams
Steel posts and columns
Welded joints and connections
Structural fastening systems
Anti-corrosion coating and surface treatment

2.2 Glass Panels – 2 Years

All tempered glass panels installed in your PADEL1969 court are covered by a 2-year warranty against manufacturing defects, including:

Glass panel integrity and structural soundness
Tempering quality and specifications
Manufacturing flaws or inclusions
Delamination or separation issues
Mounting and bracket systems specific to glass installation

2.3 Sports Carpet – 2 Years

Premium sports carpeting by Mondo or Domo is warranted for 2 years against manufacturing defects, covering:

Material composition and construction quality
Fiber integrity and stability
Backing material defects
Installation-related manufacturing issues
Color fastness under normal use conditions

2.4 LED Lighting System – 2 Years

Professional LED lighting installations receive a 2-year warranty against manufacturing defects, including:

LED unit functionality and performance
Electronic driver components
Housing and fixture integrity
Wiring and connection systems supplied by PADEL1969
Weather-resistant sealing and enclosures

3. WARRANTY CONDITIONS AND REQUIREMENTS

3.1 Scope of Coverage

This warranty specifically covers defects arising from:

Faulty materials used in manufacturing
Errors in the manufacturing process
Workmanship defects originating from production
Non-compliance with PADEL1969 technical specifications

3.2 Professional Installation Requirement

Warranty coverage is valid only when installation is performed by:

PADEL1969 authorized installation teams, or
Certified installers approved in writing by PADEL1969, or
Professional contractors following PADEL1969 installation guidelines with prior approval

Installations performed by unauthorized parties may void warranty coverage.

3.3 Proper Maintenance Requirements

To maintain warranty validity, the padel court must receive:

Regular cleaning and maintenance as specified in PADEL1969 maintenance guidelines
Periodic inspections according to the recommended schedule
Prompt attention to minor issues to prevent escalation
Use of approved cleaning products and methods only

3.4 Normal Use Conditions

Warranty coverage applies under normal padel court usage conditions, which include:

Standard recreational and competitive padel play
Appropriate player conduct and equipment use
Protection from extreme weather when required by installation guidelines
Compliance with maximum player capacity and weight restrictions

4. WARRANTY EXCLUSIONS

This warranty does NOT cover damage or defects resulting from:

4.1 Improper Use and Abuse

Vandalism, intentional damage, or misuse
Use of the court for purposes other than padel
Excessive force or impact beyond normal play conditions
Unauthorized modifications or alterations

4.2 Environmental and External Factors

Natural disasters, acts of God, extreme weather events
Lightning strikes, floods, earthquakes, or hurricanes
Chemical exposure from external sources
Environmental pollution or acid rain damage
Excessive UV exposure beyond product specifications

4.3 Maintenance Issues

Lack of proper maintenance or neglect
Use of unauthorized cleaning products or methods
Failure to address minor issues in a timely manner
Inadequate drainage or water accumulation due to site maintenance failure

4.4 Installation and Site-Related Issues

Foundation problems or settlement not caused by PADEL1969
Improper site preparation by third parties
Inadequate drainage systems not provided by PADEL1969
Modifications to the court structure made by unauthorized persons

4.5 Normal Wear and Tear

Gradual fading or discoloration from normal UV exposure
Surface wear consistent with regular use
Minor aesthetic changes that do not affect functionality
Degradation consistent with expected product lifespan

5. WARRANTY CLAIM PROCEDURE

5.1 Notification Requirements

To initiate a warranty claim, the customer must:

Notify PADEL1969 in writing within 30 days of discovering the defect
Provide detailed description and photographic evidence of the issue
Supply proof of purchase and installation documentation
Allow PADEL1969 reasonable access for inspection

5.2 Inspection Process

Upon receiving a warranty claim, PADEL1969 will:

Acknowledge receipt of claim within 5 business days
Schedule an inspection by qualified technical personnel
Conduct thorough assessment to determine if defect is covered
Provide written determination within 15 business days of inspection

5.3 Resolution Options

If a manufacturing defect is confirmed, PADEL1969 will, at its sole discretion:

Repair the defective component or system
Replace the defective part with equivalent or superior materials
Provide compensation based on the prorated value of the affected component

6. REMEDIES AND LIMITATIONS

6.1 Exclusive Remedy

The repair, replacement, or compensation provided under this warranty constitutes the sole and exclusive remedy available to the customer. PADEL1969’s liability shall not exceed the original purchase price of the affected component.

6.2 Consequential Damages

PADEL1969 shall not be liable for:

Lost revenue or business interruption
Costs of substitute facilities during repairs
Travel or accommodation expenses
Indirect or consequential damages of any nature

6.3 Warranty Transfer

This warranty is transferable to subsequent owners of the padel court facility, provided that:

PADEL1969 is notified in writing within 60 days of ownership transfer
All original installation and maintenance documentation is provided
Transfer fee, if applicable, is paid
The court has been maintained according to PADEL1969 standards

7. LEGAL PROVISIONS

7.1 Governing Law

This warranty shall be governed by and construed in accordance with the laws of the jurisdiction where the padel court is installed, without regard to conflict of law provisions.

7.2 Severability

If any provision of this warranty is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

7.3 Entire Agreement

This warranty document constitutes the entire warranty agreement between PADEL1969 and the customer, superseding all prior oral or written representations, unless specifically endorsed in writing by PADEL1969.

7.4 Modifications

PADEL1969 reserves the right to modify warranty terms for future installations. Such modifications do not affect warranties already in effect.

8. EXTENDED WARRANTY OPTIONS

PADEL1969 offers optional extended warranty coverage beyond the standard terms. Please contact our customer service department for information about:

Extended coverage periods for all components
Enhanced service and response time guarantees
Preventive maintenance packages
Priority replacement part programs

9. CUSTOMER SUPPORT

For warranty claims, technical support, or general inquiries:

PADEL1969 Warranty Department
Email: play@padel1969.com
Website: www.padel1969.com/warranty

Our commitment to excellence extends beyond the sale. PADEL1969 stands behind every premium padel court we manufacture, ensuring your investment provides years of reliable performance and enjoyment.

Premium Padel Rackets by PADEL1969

1. LIFETIME WARRANTY PROGRAMME

PADEL1969, a brand of P1969 Group, stands behind the exceptional quality and craftsmanship of every premium padel racket we manufacture. Our lifetime warranty programme reflects our unwavering commitment to excellence and our confidence in the durability and performance of our products. Each new PADEL1969 racket is covered by a comprehensive lifetime warranty against defects in materials and manufacturing.

2. WARRANTY COVERAGE OVERVIEW

2.1 Lifetime Protection

Every new PADEL1969 racket purchased from authorized retailers is covered by a lifetime warranty from the original date of purchase. This warranty protects the original owner against defects arising from:

Material Defects: Flaws or deficiencies in the raw materials used in racket construction
Manufacturing Defects: Errors, inconsistencies, or failures in the production process
Structural Integrity Issues: Frame failures, delamination, or core separation caused by manufacturing defects
Quality Control Failures: Products that do not meet PADEL1969 manufacturing standards

2.2 What “Lifetime” Means

The lifetime warranty extends for the useful life of the racket, defined as the period during which the racket can reasonably be expected to perform under normal playing conditions. This warranty is non-transferable and applies only to the original purchaser.

3. COMPONENTS COVERED

The lifetime warranty provides comprehensive coverage for:

3.1 Frame Structure

Carbon fiber, fiberglass, or composite frame construction
Core material (EVA foam or other proprietary materials)
Internal frame structure and integrity
Bonding and lamination between frame layers
Structural joints and connection points

3.2 Manufacturing Quality

Surface material bonding to core
Face material integrity (excluding normal wear)
Handle attachment and structural stability
Weight and balance specifications
Overall build quality and craftsmanship

4. WEAR AND TEAR EXCLUSIONS

Certain components of a padel racket are naturally subject to wear and tear through regular use. The following parts are NOT covered by the lifetime warranty unless the damage clearly results from a defect in material or manufacturing:

4.1 Grip

The handle grip is a consumable component designed to be replaced periodically
Normal deterioration, wear, smoothing, or loss of tackiness
Grip damage from sweat, oils, dirt, or regular handling
Torn, frayed, or worn grip materials from standard use

Covered Exception: Manufacturing defects such as improper adhesive application, grip material separation due to defective bonding, or premature deterioration clearly inconsistent with normal use patterns.

4.2 Front Surface (Face)

Surface scratches, scuffs, or marks from ball contact
Cosmetic wear of graphics, logos, or paint
Minor surface abrasions from normal play
Gradual smoothing or texture loss from regular use
Discoloration or fading from UV exposure and play

Covered Exception: Delamination, bubbling, blistering, or face material separation caused by manufacturing defects; significant surface deterioration inconsistent with the age and use of the racket.

4.3 Edge Guard (Bumper)

Wear, scratches, or abrasions from normal court contact
Chips, cracks, or breaks from standard play
Loosening or separation from normal use
Cosmetic damage to edge protection
Deterioration from repeated ground or wall contact during normal play

Covered Exception: Edge guard detachment caused by defective adhesive or manufacturing error; premature structural failure of the edge guard material inconsistent with normal wear patterns.

5. WARRANTY EXCLUSIONS

This lifetime warranty does NOT cover damage or defects resulting from:

5.1 Abusive Use and Misuse

Intentional damage, violent impact, or aggressive treatment
Using the racket to hit walls, glass panels, metal posts, or court surfaces with excessive force
Throwing, slamming, or striking the racket against hard objects in frustration
Using the racket for purposes other than playing padel
Reckless or negligent handling that causes damage
Any use that subjects the racket to forces beyond normal playing conditions

5.2 Accidents

Accidental drops onto hard surfaces
Stepping on or crushing the racket
Impact damage from falling objects
Transportation accidents or mishandling
Damage during storage or handling outside of play
Collision damage with other players, rackets, or equipment

5.3 Self-Repair and Modifications

Unauthorized repairs or attempted fixes
Modifications to weight, balance, or structure
Drilling additional holes or altering the frame
Application of aftermarket products that damage the racket
Removal or replacement of components with non-original parts
Any alterations that change the racket’s original specifications

5.4 Batoning

Using the racket to strike or break objects
Hitting the racket against surfaces to test durability
Intentional stress testing or destructive testing
Any forceful impact unrelated to normal padel play
Using the racket as a tool or implement

5.5 Tampering and Dismantling

Disassembly of the racket structure
Removal of the handle, face materials, or internal components
Attempts to access or modify internal construction
Breaking seals or protective elements
Any action that compromises the integrated structure

5.6 Improper Care and Environmental Damage

Storage in extreme temperatures (hot vehicles, freezing conditions)
Prolonged exposure to direct sunlight or heat sources
Water damage, submersion, or excessive moisture exposure
Chemical damage from cleaning products, solvents, or other substances
Damage from improper storage or transportation
Neglect or lack of reasonable care

5.7 Unauthorized Purchase Sources

Rackets purchased from non-authorized dealers or retailers
Second-hand or used rackets
Products obtained through auction sites or unauthorized online sellers
Counterfeit or fake PADEL1969 rackets
Products without proper proof of purchase documentation

6. WARRANTY REMEDIES

6.1 Repair or Replacement

If your PADEL1969 racket is determined to have a defect in material or manufacturing covered by this warranty, P1969 Group will, at its sole discretion:

Option 1 – Repair:

Perform necessary repairs to restore the racket to proper functioning condition
Use original PADEL1969 parts and materials
Return the repaired racket to you at no charge

Option 2 – Replacement:

Replace your defective racket with an identical model
If your model has been discontinued, provide a replacement of equivalent value and performance characteristics
Provide the latest available version of your racket model if specifications have been updated

6.2 What We Will NOT Provide

This lifetime warranty does NOT entitle you to:

Cash refunds or monetary compensation
Upgrades to higher-value models (unless discontinuation requires it)
Multiple replacement rackets
Compensation for lost playing time, tournament fees, or travel expenses
Reimbursement for accessories, grips, or other add-ons
Coverage for consequential or incidental damages

7. SHIPPING AND LOGISTICS

7.1 Warranty Claim Shipping

When making a warranty claim:

You are responsible for shipping costs to send the defective racket to P1969 Group
Package the racket securely to prevent damage during transit
Use a trackable shipping method with insurance
Retain proof of shipping and tracking information
Include all required documentation with the shipment

7.2 Return Shipping (Approved Claims)

When your warranty claim is approved:

P1969 Group will pay for shipping costs to send the repaired or replacement racket to you
We will use a reliable carrier with tracking
Standard shipping timeframes apply (expedited shipping not included)
Shipping will be to the address provided in your warranty claim

7.3 Rejected Claims

If your warranty claim is not approved:

We will notify you of the reasons for rejection
You will be responsible for return shipping costs if you want the racket returned
You may choose to have the racket recycled or disposed of by P1969 Group at no charge

8. WARRANTY CLAIM PROCEDURE

8.1 Step 1: Initial Assessment

Before submitting a warranty claim, examine your racket to determine if the issue appears to be a manufacturing defect:

Check for delamination, cracking, or structural failures that occurred during normal use
Review the exclusions list to ensure your situation is covered
Gather your proof of purchase and racket information

8.2 Step 2: Contact Customer Service

Reach out to PADEL1969 warranty department:

Email: [email protected]
Provide your contact information, purchase details, and racket serial number
Describe the defect in detail and when it was discovered

8.3 Step 3: Documentation Submission

Submit the following documentation:

Proof of Purchase: Original receipt, invoice, or order confirmation showing date of purchase and authorized retailer
Photographs: Clear, well-lit images of the defect from multiple angles; include overall views and close-ups
Racket Information: Model name, serial number, color, weight, and any other identifying details
Usage Description: Approximate number of times used, playing conditions, and care practices
Defect Description: Detailed explanation of the issue, when it was first noticed, and circumstances of discovery

8.4 Step 4: Evaluation

Our warranty team will:

Review your documentation within 3-5 business days
Determine if a physical inspection is required
Provide you with a return merchandise authorization (RMA) number if needed
Give you instructions for shipping the racket to our facility

8.5 Step 5: Physical Inspection

If an inspection is required:

Ship the racket to the address provided with your RMA number clearly marked on the package
Our technical team will thoroughly examine the racket
Evaluation typically takes 5-10 business days after receipt
You will be notified of the determination via email or phone

8.6 Step 6: Resolution

Based on the inspection results:

Claim Approved: We will repair or replace your racket and ship it to you at our expense
Claim Denied: We will explain why the damage is not covered and offer options for return or disposal
Partial Coverage: In some cases, we may offer a discounted replacement if the situation falls in a gray area

9. DETERMINING MANUFACTURING DEFECTS

9.1 What Constitutes a Manufacturing Defect

We will repair or replace products that we believe have genuine defects, including:

Delamination: Separation of face materials from core without impact damage
Frame Cracking: Cracks or breaks in the frame that occur during normal play without striking hard objects
Core Deterioration: Premature breakdown of EVA foam or core material inconsistent with normal aging
Structural Failure: Handle separation, frame weakness, or integrity loss from manufacturing flaws
Material Flaws: Voids, inconsistencies, or defects in carbon fiber, fiberglass, or composite materials
Bonding Failures: Adhesive or bonding issues causing component separation
Specification Deviations: Significant differences from stated weight, balance, or performance characteristics

9.2 Inspection Criteria

Our technical team evaluates warranty claims based on:

Visual inspection of the damage pattern and location
Consistency of damage with manufacturing defects versus impact or abuse
Overall condition and care of the racket
Age of the racket and reported usage frequency
Presence of multiple impact marks or signs of misuse
Technical analysis of materials and construction

9.3 Final Determination Authority

P1969 Group reserves the right to make the final determination regarding whether damage is covered under warranty. Our decisions are based on:

Expert technical evaluation by trained personnel
Industry standards for manufacturing quality
Historical data on product performance and failure patterns
Photographic and physical evidence
Customer usage description and history

10. CUSTOMER RESPONSIBILITIES

To maintain warranty eligibility, customers should:

10.1 Reasonable Care

Store the racket in a protective cover or bag when not in use
Avoid extreme temperatures during storage and transport
Keep the racket clean using appropriate methods
Inspect the racket regularly for signs of damage or wear
Replace the grip periodically to maintain proper handling

10.2 Proper Use

Use the racket only for playing padel on proper court surfaces
Avoid unnecessary contact with walls, posts, and ground
Handle the racket with reasonable care during play and transport
Follow any specific care instructions provided with your racket
Use regulation padel balls appropriate for the playing surface

10.3 Documentation

Retain proof of purchase indefinitely for lifetime warranty coverage
Register your racket on the PADEL1969 website (recommended)
Keep records of any previous warranty claims or repairs
Photograph your racket periodically to document condition

11. LEGAL PROVISIONS

11.1 Warranty Scope

This lifetime warranty is the complete and exclusive warranty provided by P1969 Group for PADEL1969 rackets. No employee, representative, dealer, or agent has authority to alter, extend, or expand this warranty.

11.2 Limitation of Liability

P1969 Group’s liability under this warranty is limited to repair or replacement of the defective racket. We are not liable for:

Indirect, incidental, or consequential damages
Lost profits, business interruption, or lost opportunities
Personal injury or property damage
Tournament entry fees, travel costs, or related expenses
Cost of substitute equipment during warranty processing
Damage to other equipment or property

11.3 Implied Warranties

To the extent permitted by law, any implied warranties including merchantability and fitness for a particular purpose are limited to the duration of this written warranty.

11.4 Legal Rights

This warranty gives you specific legal rights. You may have additional rights that vary by jurisdiction. Some jurisdictions do not allow limitations on implied warranties or exclusion of incidental or consequential damages, so the above limitations may not fully apply to you.

11.5 Governing Law

This warranty is governed by the laws of the jurisdiction where P1969 Group is headquartered, without regard to conflict of law principles.

11.6 Severability

If any provision of this warranty is deemed invalid or unenforceable, the remaining provisions remain in full effect.

12. WARRANTY TRANSFER

12.1 Non-Transferable

This lifetime warranty is non-transferable and applies only to the original purchaser with valid proof of purchase from an authorized retailer. The warranty does not transfer in cases of:

Resale of the racket to another person
Gift transfers to friends or family members
Trade-ins or exchanges through third parties
Rackets purchased second-hand or used

12.2 Original Purchaser Requirement

Warranty claims must be made by the person whose name appears on the original proof of purchase or who can demonstrate they were the original purchaser through authorized retail channels.

13. PRODUCT REGISTRATION

13.1 Optional Registration Benefits

While not required for warranty coverage, we strongly recommend registering your PADEL1969 racket:

Benefits Include:

Streamlined warranty claim process with pre-stored purchase information
Proof of ownership backup in case original receipt is lost
Product recall notifications and safety updates
Exclusive offers, promotions, and early access to new products
Tips, techniques, and performance advice
Invitation to special events and tournaments

13.2 How to Register

Visit www.padel1969.com/register and provide:

Your contact information
Racket model and serial number
Purchase date and retailer information
Upload proof of purchase (optional but recommended)

14. AUTHORIZED RETAILERS

14.1 Importance of Authorized Purchase

To ensure warranty coverage and product authenticity:

Purchase PADEL1969 rackets only from authorized retailers
Verify retailer authorization on our website: www.padel1969.com/retailers
Request proof that the retailer is an official PADEL1969 dealer
Be cautious of prices significantly below retail value (may indicate unauthorized sources)

14.2 Authorized Channel List

PADEL1969 rackets are available through:

Official PADEL1969 retail stores and website
Authorized sporting goods retailers and pro shops
Certified padel clubs and training centers
Approved online marketplace sellers with verification badges
Licensed distributors in international markets

14.3 Unauthorized Sources to Avoid

Warranty coverage is void for rackets purchased from:

Auction websites without authorized seller verification
Discount liquidation sites
Unauthorized online marketplaces
Street vendors or unauthorized physical locations
Second-hand or used equipment sellers
International gray market importers

15. INTERNATIONAL WARRANTY

15.1 Global Coverage

The PADEL1969 lifetime warranty is valid internationally for rackets purchased from authorized retailers in any country where PADEL1969 products are officially distributed.

15.2 Regional Considerations

Warranty claims are processed through the region of purchase
International shipping costs for warranty claims may vary
Local authorized service centers may be available in some regions
Contact your regional PADEL1969 distributor for specific procedures

16. FREQUENTLY ASKED QUESTIONS

Q1: How long does the warranty claim process take?

A: From initial submission to resolution, most warranty claims are processed within 2-4 weeks, including shipping time.

Q2: Can I get a refund instead of repair or replacement?

A: No. The lifetime warranty provides for repair or replacement only. Refunds are not available under warranty terms.

Q3: What if my racket model is discontinued?

A: We will replace it with a current model of equivalent value and similar performance characteristics.

Q4: Does the warranty cover my second racket if I buy two?

A: Yes. Each racket purchased has its own lifetime warranty coverage.

Q5: What if I lost my receipt?

A: Contact your retailer for a duplicate receipt, or if you registered your racket, we may have purchase information on file.

Q6: Can I claim warranty for a racket I received as a gift?

A: Yes, if the original gift-giver purchased from an authorized retailer and you have proof of purchase. The warranty remains with the racket from original purchase date.

Q7: Will warranty cover my racket if it breaks during a tournament?

A: Only if the break is determined to be from a manufacturing defect. Impact damage from play is not covered.

Q8: What happens to my old racket if I get a replacement?

A: Defective rackets typically become property of P1969 Group for quality analysis and are not returned.

17. COMMITMENT TO QUALITY

At PADEL1969, we are committed to continuous improvement and customer satisfaction. Your warranty claim feedback helps us:

Identify potential manufacturing improvements
Enhance quality control processes
Develop more durable materials and construction methods
Better understand real-world usage patterns
Improve future product designs

18. CONTACT INFORMATION

PADEL1969 Warranty Department
P1969 Group
Email: [email protected]

Always include your RMA number on the package and inside with your documentation.

Thank you for choosing PADEL1969. We stand behind every racket we make, and we’re committed to ensuring your complete satisfaction with our products.